Run your property from one connected system.
Front desk, reservations, housekeeping, guest profiles, billing, and maintenance — all in one place. No spreadsheets, no disconnected tools, no double entry.
One system for daily operations.
Most properties juggle separate tools for front desk, housekeeping, billing, and guest management. InnPilot brings them together — so your team works from one record, not five.
Every reservation, guest, charge, and housekeeping task lives in the same system — connected and current.
Check-ins, room assignments, housekeeping, and billing all flow through one connected workflow.
Reduce manual handoffs. Your team spends less time on administration and more time on guests.
The PMS is the operational core — your booking engine and channel manager pull from the same live data.
Everything your property needs to operate.
Built for the realities of hotel operations — from the front desk to housekeeping to the back office.
Reservations & Front Desk
Create, modify, and manage reservations. Handle arrivals, departures, walk-ins, and no-shows from a single front desk dashboard.
Room Management
Manage room types, categories, buildings, and availability. A 17-state room status machine tracks every room from vacant-clean to occupied.
Guest Profiles
Build rich guest profiles with identification, address, emergency contacts, preferences, and stay history — aggregated from across your operations.
Housekeeping
Assign tasks, track room status, manage staff workload and shifts, conduct inspections, and handle lost & found — all from one dashboard.
Billing & Payments
Post charges, manage folios, generate invoices, and process payments — cash, card, UPI, bank transfer, or Stripe. Automatic tax calculation on every charge.
Tax & GST
India GST presets (18% standard, 12% budget), configurable tax rules, compound taxes, and exemption support. Nepal VAT, UAE VAT, and Sri Lanka VAT included.
Night Audit
Automated 10-step nightly pipeline: post room charges, taxes, package charges, reconcile finances, generate reports, and close the business day.
Maintenance & Service Requests
Track work orders, manage assets, and handle guest service requests — housekeeping, transport, wake-up calls, room service, and more.
From reservation to check-out, one connected flow.
From your booking engine, channel manager, walk-in, or phone — every reservation lands in the same system with guest details captured automatically.
The front desk sees arrivals for the day. Assign rooms, create registration cards, and check guests in — with real-time room availability guiding the assignment.
Handle room moves, upgrades, early check-ins, and late check-outs. Every change is reflected across the system instantly.
Tasks are assigned, room status updates in real time, inspections are tracked, and the housekeeping dashboard keeps everyone aligned.
Charges post to the folio automatically. Process payments by cash, card, UPI, or Stripe. Generate invoices with tax breakdowns ready for GST compliance.
Settle the folio, check the guest out, and the room status updates automatically. Night audit runs the end-of-day pipeline and your operations are ready for tomorrow.
The operational core of your hospitality business.
The PMS is where your operations live. Your booking engine and channel manager pull from the same data — so everything stays in sync.
Every channel — website, OTAs, walk-ins — sees the same live inventory from the PMS.
No manual re-entry. A confirmed booking on your website is visible at the front desk immediately.
Update a rate in the PMS — the booking engine and channel manager reflect it immediately.
Built for how properties actually operate.
Not a generic tool adapted for hospitality. InnPilot's PMS is designed around the daily realities of running a property.
Front desk, housekeeping, maintenance, and billing all work from the same data. No silos, no reconciliation headaches.
Room availability, guest history, and registration are at the front desk's fingertips. Walk-ins handled in seconds.
Room status updates the moment a task is completed. Front desk always knows which rooms are ready for the next guest.
Automatic tax calculation, GST-ready invoicing, and multi-method payment processing — so every folio is accurate.
Guest profiles pull from reservations, stays, folios, preferences, and communications — giving your team the full picture.
An automated 10-step pipeline handles end-of-day processing — charges, taxes, reconciliation, reports — while your team rests.
Common questions about InnPilot PMS.
What is InnPilot PMS?
InnPilot PMS is a property management system that brings front desk, reservations, housekeeping, guest profiles, billing, and maintenance together in one connected platform. It is part of InnPilot's hospitality operating system, alongside the website booking engine and channel manager.
What does the PMS manage?
The PMS manages reservations, room inventory, guest profiles, front desk operations (check-in, check-out, walk-ins), housekeeping tasks, maintenance work orders, billing and folios, payments, invoices, and night audit. It is the operational core of your property.
Does InnPilot support housekeeping?
Yes. InnPilot includes full housekeeping management — task creation, staff assignment, room status tracking, shift management, room inspections, lost & found, and a housekeeping dashboard. Staff can view their assigned tasks and update room status in real time.
Does InnPilot support billing and payments?
Yes. The PMS includes folio management, invoice generation, and multi-method payment processing — cash, card, UPI, bank transfer, and Stripe. Charges post to folios automatically, and invoices include tax breakdowns with GST compliance for Indian properties.
Is InnPilot GST-ready for Indian properties?
Yes. InnPilot's tax engine includes India GST presets (18% standard, 12% budget), configurable tax rules, compound taxes, and exemption support. Nepal VAT (13%), UAE VAT (5%), and Sri Lanka VAT (15%) are also included. Tax calculation is automatic on every charge.
Can InnPilot manage guest profiles?
Yes. Guest profiles aggregate information from reservations, stays, folios, preferences, loyalty, and communications into a single view. You can track guest history, identification, addresses, emergency contacts, corporate accounts, and travel agent relationships.
How does the PMS connect with the Booking Engine?
The PMS is the source of truth for room availability, pricing, and restrictions. The booking engine pulls this data in real time to show accurate availability on your website. When a guest books, the reservation is created in the PMS automatically — no manual entry required.
Ready to run your property on one system?
Start with InnPilot Free. The PMS and booking engine are included — upgrade to Starter to add channel distribution.